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What's your favorite feature of Orchestrators so far?

  • 1.  What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 10:55

    Hey all! 

    As you should know, Genesys launched the new Orchestrators portal and we are so excited for you to get in there and start using/exploring all the benefits it has to offer! We do know there are a few bugs (and rest assured our team is working them out as fast as they can), but we want to hear what you're loving so far about the new site. So I ask: 

    What is your favorite feature of the new Orchestrators portal and why are you so excited about it? 

    Answer this question, and you'll also score three (3) extra points in the Orchestrators Trivia Tower challenge. It's a win-win! The player with the most points will get an item from the Prize Wall, so answering this bonus is key to climbing your way to the top of the scoreboard. 

    Good luck everyone, and I can't wait to hear what you love about the new Orchestrators. After all, it's was created and personalized for you!


    #Events/Contests

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 11:52

    My favourite "feature", such as it is, is displaying the certification badges from Beyond.

    I like the UI compared to the old GCAP page.



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    James Dunn
    Telecoms Specialist
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  • 3.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 13:00

    I'm really liking that it's a one stop shop for everything you need. Looking forward to being able to view support tickets and billing information.



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    Lynn Cicchetti
    Order Department Manager
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  • 4.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 13:00

    I like how engaging it is. I know there are a few bugs still, and I am quietly failing in my office about being patient while it gets ironed out, but I am loving all the rabbit holes I have fallen down so far!!



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    Amy Sessions
    Division Manager, Utility Customer Service
    City of Clearwater
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  • 5.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 14:17

    The Orchestration Tiers are my favorite. 



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    Clay Tison
    Sr. Dir., CS Digital Transformation
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  • 6.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 14:28

    No acronyms!



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    Don Giannini
    Performance Support Manager
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  • 7.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 16:56

    This might be one of my favourite new features as well 😅



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    Kathryn Verdoni
    Genesys - Employees
    Global Advocacy Program Lead
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  • 8.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 14:30

    I love the look and the feel of the new Orchestrator badges and to be able to view them easily is the best part!



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    Cameron
    Online Community Manager/Moderator
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  • 9.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 16:16

    Loving each/every part of the new site--great job you all! What I appreciate the most is how everything is now centralized. This new & very polished site has already helped me delete 4 other bookmarks 😆



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 10.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 16:24

    My favorite feature is the "Ask Me Anything" digital assistant



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    Krisinda Bleau
    Sr. Principal PS Consultant
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  • 11.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-24-2025 22:43

    "Ask Me Anything" AI assistant is my fav.  



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    Raquel Galvin
    Sr. UC Engineer
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  • 12.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 01:04

    If I had to pick a favorite feature of the new Orchestrators portal, it would be the personalized learning and engagement paths with tier recognition (Producer, Conductor, Composer, Maestro).

    I'm excited about it because it goes beyond just earning points-it actually creates a clear journey for growth, rewarding both learning and community contributions. It feels motivating to see progress recognized in a structured way, while still connecting with peers, sharing knowledge, and accessing resources all in one place.



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    Princy Paul
    Contact Centre Team Leader
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  • 13.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 01:30

    My favorite feature is displaying the certification badges from Beyond and new item at the shop.



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    Neil Patrick Fujii
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  • 14.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 03:19

    My favorite feature of Orchestrators  is that we can use the points we earn to get certifications without paying any additional fees.



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    Busra Sahin
    System engineer
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  • 15.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 04:51
    For me, it's not just one feature, but several that I like:
     
    First, Ask Me Anything is intuitive and brilliant, very useful.
    Second, the portal's visuals are very striking and simply invite you to browse.
    Third, the education feature seemed phenomenal. Perhaps it didn't have as much visibility before, but now, throughout the entire portal, they encourage you to take a course, which is incredible.


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    Cesar Padilla
    INDRA COLOMBIA
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  • 16.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 06:37

    The fact that my daughter is at Conservatoire studying music and I sent her the badges picture I think made her day and in turn mine. The idea of growing with a solution is really powerful and creates much more of a partnership than a product.



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    Richard Chandler
    Connect
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  • 17.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 08:34

    Achievers Lounge 

    Because it's where users can:

    • Track their progress across tiers (Producer, Conductor, Composer, Maestro)
    • View earned badges and accomplishments
    • Get personalized insights into what's next on their journey
    • Feel a sense of recognition and motivation

    Plus, it ties together learning, advocacy, and community in a really intuitive way.



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    Jonathan Kennedy
    Technology Specialist
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  • 18.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 09:14

    I like the inclusion of the AI Icon for "Ask Me Anything" chat initiation. I hope the AI functions can be enhanced with KBs such as "how to fix my headset encountering one-way audio issues".

    I also like that the community page and the support tickets being integrated to the orchestration portal, but if I can only choose one, I'm rooting for the AI.



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    Jerold Paris
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  • 19.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 09:16

    My favorite feature so far is how the Orchestrators portal brings everything together in one place with a really clean, engaging interface. I especially like the tier progression and the way it makes learning and community contributions feel structured and rewarding. It's motivating to see progress recognized, and at the same time it saves me time by centralizing resources I used to look for in different places. Overall, it feels like a big step forward in both usability and user motivation.



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    Bruno Costa dos Santos
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  • 20.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 09:52

    I'm in the very early stages of dipping my toes in, but I am already really loving the look and organization of it. One stop shops are great, but sometimes they fall flat when they aren't put together well. This feels sleek and intuitive, and well thought out.



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    Emily Kammerer
    Manager - Telephony Systems
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  • 21.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 10:40

    The Achiever's Lounge with the Orchestration tiers is my favorite new feature on the site. It gives you a clear path to follow and a true sense of engagement with Genesys.



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    Natalie Nobles
    Genesys - Employees
    Sr. UX Researcher/Designer
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  • 22.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 10:53
    Edited by Brian Goad 09-25-2025 10:53

    The updated UI/UX! Feels fresh and intuitive!



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    Brian Goad
    Sr. Staff Software Engineer, Innovation Ops
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  • 23.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 11:03

    I enjoy the UI, the gamification makes it engaging. It's nice to have the single pane of glass as well for all things Genesys.



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    John Butine
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  • 24.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 11:26

    I 🧡 that Orchestrators is a one-stop shop for a wealth of valuable resources!



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    misty m mitchell-arizpe
    Genesys - Employees
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  • 25.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 11:59

    the navigation to education.



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    James Rowberry
    Manager
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  • 26.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 12:44

    I like the overall interface and being able to work your way up through the various tiers. It falls in line with my life long learning mentality. There are a few initial bugs but just like with anything great it always starts out a little rocky!



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    Mark A. Cains
    Contact Center Engineer, Unified Communications
    Office of Information Technology (OIT)
    U.S. Department of Veterans Affairs
    mark.cains@va.gov
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  • 27.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 13:58

    I like the all-in-one concept, and with greater visibility, it would encourage more people to participate and find easier solutions for both customer needs and individual growth.



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    Santhosh Koroth
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  • 28.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 14:46

    I am liking how everything is all in one place now, and you can branch out as needed. This is a game-changer for those who did not know about the communities, education, advocacy program, etc. 



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    Chris Rodriguez
    Genesys Administrator, Analyst, Workforce Management
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  • 29.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 16:55

    All the Orchestrators site is very intuitive and visually attractive, love the orchestration tiers. 



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    Gerardo Limon
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  • 30.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 18:00

    How response the team has been to fixing bugs and feedback :)

    UI is great, like the AI assist, love the new badges.



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    Anton Vroon
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  • 31.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-25-2025 22:19

    Consolidating into one main portal.



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    Todd Williams
    Sr. Solution Engineer
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  • 32.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-26-2025 04:43

    Being one of the first Maestro's, I am excited now to backfill all my learning and achievements to prove I deserve the title.  So glad to see the amalgamation of so many resources into a single, coherent package that is available to everyone.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 33.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-26-2025 11:24

    I'm liking how everything is organized into one place and I don't have to go bouncing everywhere. Still love redeeming points for swag!



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    Seean Weaver
    MAPFRE USA - Telecom Analyst
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  • 34.  RE: What's your favorite feature of Orchestrators so far?

    Posted 09-26-2025 15:20

    My favorite feature is displaying the certification badges from Beyond!



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    Lorena Lovrić
    Director of Customer Service
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  • 35.  RE: What's your favorite feature of Orchestrators so far?

    Posted 10-16-2025 16:01

    I like the open flow of the portal and shinny everything is



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    Jake Hofer
    x
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  • 36.  RE: What's your favorite feature of Orchestrators so far?

    Posted 10-16-2025 16:13

    It has become an internal challenge at work. All my co-workers are highly engaged in achieving 'platinum' the badges.



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    Debora Lopes
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