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  • 1.  WhatsApp Channels

    Posted 02-23-2024 09:56
    Edited by Karl Beal 02-23-2024 09:56
    No replies, thread closed.

    Interested to know if anyone has set up a WhatsApp Channel? Introducing WhatsApp Channels. A Private Way to Follow What Matters

    All the documentation I can find from Meta advises you need to log into the WhatsApp Business App to create a channel.

    We use the WhatsApp API and our registered WhatsApp number is our main IVR number so even if I try log into the WhatsApp Business App it advises its sending a text code which I cannot get as its sending to our main IVR number + it doesn't even tell me what number the text will come from to even add a rule into our IVR.

     


    #DigitalChannels

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    Karl Beal
    Severn Trent Water
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  • 2.  RE: WhatsApp Channels
    Best Answer

    GENESYS
    Posted 16 days ago
    No replies, thread closed.

    Hello Karl, 

    To setup whatsapp in your org you can follow our documentation from the resource center and here. 

     If you have any follow-up questions, please start a new discussion.



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    DenverCO
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    Original Message


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