Genesys Cloud - Main

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example:

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example:

Hello Osama!

After some internal discussion this looks like it can be achieved by using the following documentation! You would have to add this into your message flow but it definitely can be built in architect. 

Cheers, 

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example:

Hello Cameron, 

already figured it out, Thanks A Lot! 

Hello Osama!

After some internal discussion this looks like it can be achieved by using the following documentation! You would have to add this into your message flow but it definitely can be built in architect. 

Cheers, 

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example:

Hello Osama!

That's great news. Would you like to share your solution to the community on this thread? So we can have it memorialized for other customers looking for a solution? 

Cheers, 

Hello Cameron, 

already figured it out, Thanks A Lot! 

Hello Osama!

After some internal discussion this looks like it can be achieved by using the following documentation! You would have to add this into your message flow but it definitely can be built in architect. 

Cheers, 

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example:

Yeah Sure! 

I created Intent which you can find first in Natural Language Understanding Tab inside the flow, here is a documentation about it https://help.mypurecloud.com/articles/intents-overview/

Hello Osama!

That's great news. Would you like to share your solution to the community on this thread? So we can have it memorialized for other customers looking for a solution? 

Cheers, 

Hello Cameron, 

already figured it out, Thanks A Lot! 

Hello Osama!

After some internal discussion this looks like it can be achieved by using the following documentation! You would have to add this into your message flow but it definitely can be built in architect. 

Cheers, 

Hey everyone, I want to know if there's anyway to create an option for the customer to write a number for choosing from a list displayed from chatbot as an example: