Genesys Cloud - Main

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Hello All,

I am also waiting for this reply.

Kindly response if anyone have latest info.

Thanks

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

This functionality is available please review this page to setup your WA integration to support the file types you want. https://help.mypurecloud.com/articles/supported-content-profiles/#:~:text=Genesys%20Cloud%20provides%20a%20default,gif%20for%20outbound%20file%20types.

Hello All,

I am also waiting for this reply.

Kindly response if anyone have latest info.

Thanks

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Dear Greg,

Thank you. I got it.

This functionality is available please review this page to setup your WA integration to support the file types you want. https://help.mypurecloud.com/articles/supported-content-profiles/#:~:text=Genesys%20Cloud%20provides%20a%20default,gif%20for%20outbound%20file%20types.

Hello All,

I am also waiting for this reply.

Kindly response if anyone have latest info.

Thanks

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Dear @Greg Boston

CAn we send the attachments via agentless API as an outbound campaign ?

Dear Greg,

Thank you. I got it.

This functionality is available please review this page to setup your WA integration to support the file types you want. https://help.mypurecloud.com/articles/supported-content-profiles/#:~:text=Genesys%20Cloud%20provides%20a%20default,gif%20for%20outbound%20file%20types.

Hello All,

I am also waiting for this reply.

Kindly response if anyone have latest info.

Thanks

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?

Hello Aravind, 

To echo what Greg was talking about with the support content profile, yes. But if you are using whatsapp you need to have a pre approved template. If you have any other question please feel free to open a new thread. 

Cheers, 

Dear @Greg Boston

CAn we send the attachments via agentless API as an outbound campaign ?

Dear Greg,

Thank you. I got it.

This functionality is available please review this page to setup your WA integration to support the file types you want. https://help.mypurecloud.com/articles/supported-content-profiles/#:~:text=Genesys%20Cloud%20provides%20a%20default,gif%20for%20outbound%20file%20types.

Hello All,

I am also waiting for this reply.

Kindly response if anyone have latest info.

Thanks

Hello R.J. Smith,

Has the capability to send PDF files, audio and video through a Genesys WhatsApp interaction been added yet?  If so, how can I give the users (agents) access to it? Right now, they can only send image files.

Thank you,

Carlos

Hi, I need to check the information below, about WhatsApp (ACD) messages.

Thanks in advance for your time and attention.

- Is it possible to send media (images, audio and PDF) by both the agent and the client?

- I understand that the history of interactions, like that of other media, does not expire. Is correct?

- It is possible to configure automatic response messages to the client, when receiving a certain message or media file. I understand that yes, could you confirm?

- Is it possible to send messages through WhatsApp using transmission lists? I understand that this rule applies more to WhatsApp itself than the tool. Is my understanding correct?