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  • 1.  Whatsapp Outbound

    Posted 11-01-2022 06:20
    No replies, thread closed.
    Hi

    I found this document Get an approved WhatsApp message template - Genesys Cloud Resource Center
    Genesys Cloud Resource Center remove preview
    Get an approved WhatsApp message template - Genesys Cloud Resource Center
    Before you configure a WhatsApp message template in Genesys Cloud, you must... [More]
    View this on Genesys Cloud Resource Center >
     
    but I don't understand how to implement , Is it I can send Message by whatsapp via Architect , how to done it ? 

    Thank You 

    Husein
    #Integrations

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    Husein Nasution
    PT Solusi Tiga Selaras
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  • 2.  RE: Whatsapp Outbound

    Posted 11-02-2022 06:04
    No replies, thread closed.
    Hi Husein, 

    WhatsApp Message Templates are similar to that of Canned Responses and also located within the same section, albeit they need to be approved by WhatsApp via Genesys. Additionally, if the Interaction is over 24 hours old then only these Templates can be used to respond to the interaction, no free text nor canned responses can be used to respond to the interaction until the customer responds to the Template. 

    To utilize the Templates, simply complete the form and submit to Genesys who will in turn respond with the required detail to create this on your Org. 

    Genesys currently does not support pro-active outbound contact via WhatsApp however there is an idea which Genesys are aiming for a Q1 '23 release:
    https://genesyscloud.ideas.aha.io/ideas/DIG-I-523

    Thanks
    Josh

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    Josh Coyle
    Sabio Ltd
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    Original Message


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