Genesys Cloud - Main

 View Only


Discussion Thread View
Back to discussions
Expand all | Collapse all

WhatsApp template message: AGENT_NAME substitution

  • 1.  WhatsApp template message: AGENT_NAME substitution

    Posted 3 days ago
    Edited by Oscar Gallone 3 days ago

    Hi,

    I am on this help page: https://help.mypurecloud.com/articles/add-a-whatsapp-template-message/.

    Among the notes, it is mentioned that variables like AGENT_NAME can be used for substitutions.
    It is not clear to me how to use AGENT_NAME in a WhatsApp template approved by Meta where substitutions must be classified as {{1}}, {{2}}, {{#}}.

    How can I do this?


    #DigitalChannels
    #Integrations
    #Outbound

    ------------------------------
    Oscar Gallone
    Asystel-BDF S.p.A.
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources