Currently the way you described is the only way to do this in GenCloud, described here.
I also took a look in our ideas portal and couldn't find any ideas mentioning this. I suggest making this an idea. Let me know when you make the idea and I can go in and vote for it as well.
------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
DenverCO
------------------------------
Original Message:
Sent: 03-04-2024 03:44
From: Karl Beal
Subject: WhatsApp template submission
With a previous platform I would submit the WhatsApp templates within the platform then would be able to see when WhatsApp had approved or rejected the template. I assume this was done via an API call to WhatsApp.
Any plans for Genesys to do this? Was a lot smoother than typing the templates in a doc, emailing to Genesys, awaiting a response and then adding the templates to Genesys.
#DigitalChannels
------------------------------
Karl Beal
Severn Trent Water
------------------------------