In the in-queue flow, you have this default information (select tab In-queuecall): https://help.mypurecloud.com/articles/architect-default-variables/ and you can use the participant data available in the interaction.
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 06-14-2024 14:34
From: Qan T
Subject: When is the in-queue flow activated in the Queue>Voice setting?
When you select a in-queue flow in the voice tab for Queues, what parameters sends the call to the in-queue flow selected or is this set in the Architect call flow?
Create and configure queues - Genesys Cloud Resource Center
#PlatformAdministration
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Qan T
Vibrant Emotional Health
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