Laurie | 2024-03-06 00:11:26 UTC | #1
I have a series of processing picking out Jobs/Conversations and Agent Presence, along with users, queues, teams and such - these jobs run daily; for the jobs data, picking data above our high-water mark.
This works really well and efficiently, except for some fishhooks we're still trying to get to the bottom of. But I've been wondering for quite a while where the API picks the data from to fill our json files - is it Postgres, MSQL/Server, some other RDBMS, or is it json all the way down? If it is the latter, how does that work?
Ngā mihi nui (thank you very much) Laurie Fleming
tim.smith | 2024-03-06 00:14:17 UTC | #2
The platform API always returns JSON content. The internal implementation details of Genesys Cloud are not open source.
Laurie | 2024-03-06 00:20:39 UTC | #3
I know - I'm perfectly happy using the API because I've written extensible code which is easily maintained, and I wouldn't want to access the base data. I was interested though in what form it is stored. If it's a proprietary mechanism, that's fine - I'm just curious.
Laurie
tim.smith | 2024-03-06 00:38:12 UTC | #4
Genesys Cloud is composed of hundreds of micro services hosted in AWS using a combination of off the shelf and bespoke technologies.
Do you have a specific concern or something you're trying to accomplish by understanding the underlying architecture?
Laurie | 2024-03-06 00:41:02 UTC | #5
No, as I said I'm just curious. When I make an API call to pull out the Conversations json file for the last 24 hours for example, I am interested in the data chain - where things are pulled from and put together and how. I've been cutting code for fifty years now, and I'm always trying to understand how things work.
system | 2024-04-05 00:41:55 UTC | #6
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