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  • 1.  Where do I find flow execution id?

    Posted 02-04-2022 12:27
    No replies, thread closed.
    I have been scouring the APIs to help do some trouble shooting. I have used 'set participant data', but not all of the values set are showing on the interaction itself in the interactions tab. I was trying to use the API endpoint api/v2/flow/executions/{flowExecutionId} - but I am unable to locate the flow Execution ID. How do I find it?

    This may not even be the endpoint I need to use. I am trying to find a way to see what values were assigned to variables within the flow, or at least, all of the values of the participant data keys that are in the flow. Can someone help me locate troubleshooting information like this?
    #ArchitectureandDesign
    #Implementation
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #Unsure/Other

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    Kellyn DuBois
    Lumen
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  • 2.  RE: Where do I find flow execution id?

    Posted 02-07-2022 08:22
    No replies, thread closed.
    Hello,

    What flow type contains the Set Participant Data actions within it? The API endpoint GET api/v2/flow/executions/{flowExecutionId} is associated with the Workflow type mainly. If you are using a different flow type, the steps to debug may be different.

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    Dave Siukola
    Genesys - Employees
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    Original Message


  • 3.  RE: Where do I find flow execution id?

    Posted 02-07-2022 08:40
    No replies, thread closed.
    I'm doing mainly inbound call and in-queue flows. is there any way to see what values variables were assigned during a call or what participant data was set in the call in those flow types?

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    kellyn DuBois
    Lumen
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    Original Message


  • 4.  RE: Where do I find flow execution id?

    Posted 02-07-2022 09:19
    No replies, thread closed.
    Participant data will be in the attributes section of one of the conversation's participants.  There is no way to see variables' value unless you write them out to participant data or use a call data action to write them out somewhere else

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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 5.  RE: Where do I find flow execution id?

    Posted 02-07-2022 09:39
    No replies, thread closed.
    Hi Kellyn,

    You can use this API endpoint to check the values set of the Participant Data set in your Inbound/In-Queue Call flows : /api/v2/conversations/{conversationId}

    As Melissa said, Participant Data will be in the attributes section (below an example under Developer Tools): 



    Hope that helps,

    Kind Regards,

    Charaf

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    Charaf Eddine Chemlal
    NTT France SASU
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    Original Message


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