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  • 1.  Whisper Tone for Callback interaction

    Posted 09-27-2024 09:17
    No replies, thread closed.

    Hi Everyone,

    Is there any way in which we can play a whisper tone for agents when they answer an Callback Interaction ?


    #ArchitectureandDesign

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    Siddhartha Chopdar
    Sabre GLBL Inc
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  • 2.  RE: Whisper Tone for Callback interaction
    Best Answer

    Posted 09-27-2024 09:32
    No replies, thread closed.

    Hello Siddhartha,

    If you are talking about callback interactions created in an Architect flow, you should be able to use the "Set Whisper Audio" action just before the "Create Callback" Action.

    Hope this helps!

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Whisper Tone for Callback interaction

    Posted 09-27-2024 09:34
    No replies, thread closed.

    Hi Cameron,

    I am creating the callback interaction in the In-queue flow via the /api/v2/conversations/callbacks 



    ------------------------------
    Siddhartha Chopdar
    Sabre GLBL Inc
    ------------------------------

    Original Message


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