In Outbound campaigns: what happens if the contact number is wrong? How efficient would it be if Agents would only select a wrap-up code and in the background, the dialer decides by a mapped classification how to go on with this contact? The solution: Map to a different wrap-up code like "Bad number" to different classifications like "number wrong" or "contact uncallable". If a dialed number is invalid (out of service, for example), the agent assigns the "Bad Number" wrap-up. In this case, the wrap-up mapping prevents that number from being dialed again. If the contact record contains extra contact columns, the additional contacts are dialed.

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