WebRTC phone. I'm thinking the agent is transferring calls incorrectly and causing the call to split into different legs.
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Qan T
Vibrant Emotional Health
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Original Message:
Sent: 06-26-2024 01:28
From: Robert Wakefield-Carl
Subject: Why is the agent interaction is showing SIP @localhot information for the "remote" info?
Is the agent using a WebRTC phone or a remote number to another system or to their cell phone? I have seen this at times to a Remote SIP station.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-20-2024 13:19
From: Qan T
Subject: Why is the agent interaction is showing SIP @localhot information for the "remote" info?
I have an agent that is showing SIP information for the "remote" column. The agent is performing a internal transfer to a queue then dialing out to a external number.
#SIP/VolP
#Unsure/Other
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Qan T
Vibrant Emotional Health
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