Hi John,
Conversation ids are formatted as standard UUIDs (Universally Unique Identifiers). They contain 128 bits of data, enough to have about 3.4 × 1038 different values. Here's a decent description of how likely a repeat is:
the annual risk of a given person being hit by a meteorite is estimated to be one chance in 17 billion, which means the probability is about 0.00000000006 (6 × 10−11), equivalent to the odds of creating a few tens of trillions of UUIDs in a year and having one duplicate. In other words, only after generating 1 billion UUIDs every second for the next 100 years, the probability of creating just one duplicate would be about 50%.
All that to say: not super likely.
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Brian Dupuis
Genesys - Employees - Sr. Director, PureCloud UI
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Original Message:
Sent: 07-11-2024 15:51
From: John Codispoti
Subject: Will Conversation ID's ever repeat?
I was wondering if Genesys Cloud Conversation IDs will ever repeat and use the same value for different interactions. If so, would that be based on some timeframe or other variable?
Thanks!
#Reporting/Analytics
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John Codispoti
Pfizer Inc.
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