Workforce Engagement Management

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  • 1.  Win A PRIZE By Watching This Video!

    GENESYS
    Posted 08-18-2022 11:21
    Edited by Tracy Vickers 08-24-2022 10:35
    No replies, thread closed.


    Hey Everyone, 
    I have two very important questions for you: 

    1. Do you want to win a prize of your choice from the Prize Wall? (If YES move to question two. If NO...well, I'm not considering "no" as an answer).

    2. Have you seen this awesome video about WEM's Top Five Favorite Features from 2022? (If YES, you could win an amazing prize! If NO, you can still win an amazing prize!)

    How???
    All you have to do is watch this video and reply in the discussion thread about what your favorite WEM feature is, or let us know your thoughts about the ones WEM selected and how it helps in your everyday work flow. If you do, you'll get put into a random drawing where ONE LUCKY WINNER will get to pick a prize off the epic Prize Wall!

    Remember, you gotta play to win big, so watch that video and leave a comment in the discussion thread by Sep. 7th to be in the running. We'll let you know if you're the winner on Sept. 9th!


    #Other/NotSure

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    Nicole Milliken
    Genesys - Employees
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  • 2.  RE: Win A PRIZE By Watching This Video!

    Posted 08-19-2022 09:32
    No replies, thread closed.
    Love the coaching scheduler module!!!

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    William Shapanus
    ADP, INC.
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  • 3.  RE: Win A PRIZE By Watching This Video!

    GENESYS
    Posted 08-22-2022 03:33
    No replies, thread closed.
    Great to hear, William - it does make life a lot easier :-)

    ------------------------------
    Tracy
    Genesys
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  • 4.  RE: Win A PRIZE By Watching This Video!

    Posted 08-20-2022 13:22
    No replies, thread closed.
    As I said in another thread, my favorite after MUCH thought, I would say my favorite is the automatic best method selection forecast with the ability to make adjustments either by the week or the day for expected increase/decrease in volume is working well! This saves us from having to import our own forecast.

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    Cherri Lindquist
    Company Nurse
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  • 5.  RE: Win A PRIZE By Watching This Video!

    GENESYS
    Posted 08-22-2022 09:20
    Edited by Nicole Milliken 08-22-2022 09:23
    No replies, thread closed.
    Thanks, @Cherri Lindquist! Sounds like you have a lot of favorite WEM features, which is awesome! What was fighting for top position, I'm curious?!

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    Nicole Milliken
    Genesys - Employees
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  • 6.  RE: Win A PRIZE By Watching This Video!

    Posted 08-24-2022 09:19
    No replies, thread closed.
    It didn't make the top 5 but definitely the speed at which audio including transcript/video loads. This has sped up my team's ability to do quality evaluations!

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    Cherri Lindquist
    Company Nurse
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  • 7.  RE: Win A PRIZE By Watching This Video!

    Posted 08-21-2022 23:47
    No replies, thread closed.
    For me simplicity is best, and that's what i like about the Agent Activity Widgets. Lot's of really useful, visual information in a single place - and the recent ability to choose the layout enhances this further!

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 8.  RE: Win A PRIZE By Watching This Video!

    GENESYS
    Posted 08-22-2022 03:34
    No replies, thread closed.
    Good call, Gareth

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    Tracy
    Genesys
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  • 9.  RE: Win A PRIZE By Watching This Video!

    GENESYS
    Posted 08-22-2022 09:21
    No replies, thread closed.
    I'm glad you called that out, @Gareth James -- that was one of our picks, too :)​

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    Nicole Milliken
    Genesys - Employees
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