Genesys Cloud - Main

 View Only


Discussion Thread View
  • 1.  Work Automation Demo

    Posted 3 days ago

    Hello! 

    Are there any videos or demos on work automation?  Our organization is curious about this and would like to look at a demo (already existing demo would be great).

    Thanks 


    #Roadmap/NewFeatures
    #CommunityVideos(TAM,QA,etc.)

    ------------------------------
    Melissa Callender
    Senior Operations Specialist
    Ontario Teachers' Pension Plan
    ------------------------------


  • 2.  RE: Work Automation Demo

    GENESYS
    Posted 3 days ago

    It's a bit old, the feature still in Preview, but there is a DevCast that talks about it starting around 23:59 in the video:

    https://developer.genesys.cloud/video/



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Work Automation Demo

    GENESYS
    Posted 3 days ago

    @Jim Crespino might know of a better one



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 4.  RE: Work Automation Demo

    GENESYS
    Posted 3 days ago

    Hi Melissa,

    You should talk with your Genesys Account Executive and ask them to provide a demo of Work Automation for you.  The video I created that George referred to is not a compelling demo of the full functionality and capabilities of Work Automation.



    ------------------------------
    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
    ------------------------------



  • 5.  RE: Work Automation Demo

    GENESYS
    Posted 2 days ago

    Thank you, Jim.

    yeah...that video is way outdated :-)

    But, the best I could find available to customers.



    ------------------------------
    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources