Does anyone know if the 100 WPR's per Management Unit is set to be increased sometime soon, or if this has even come up before from any other organizations?
One of my clients has 6 MU's currently within one BU, and one of these has more than 100 agents who really need to have a WPR per agent. This is all due to not having the ability to use a meeting scheduler like Engage, and therefore having to map meetings into Work Plans and then combine the individual work plans into rotations for each person.
Any help would be appreciated.
Cheers, Chris
#WorkforceManagement------------------------------
Chris Perry
NTT New Zealand Limited
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