I've added permissions for work teams, created a work team and added a test agent to it. My understanding is that we should be able to assign a work team to a queue and that those work team members would automatically be associated with that queue.
Have I understood the functionality correctly? If so, how do a link a work team to a queue?
Thanks
#Roadmap/NewFeatures#SystemAdministration------------------------------
Sarah Newell
Lifeline Aotearoa
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