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Workflow not invoked by trigger following digital campaign conversation

  • 1.  Workflow not invoked by trigger following digital campaign conversation

    Posted 06-05-2025 19:05

    Allan_Kiser | 2023-09-08 20:45:59 UTC | #1

    I have created a digital campaign and an accompanying trigger and workflow.

    The only thing the workflow is configured to do (at least until I get it working) is to set the following variables as conversation data, but it appears the trigger is not functioning because the workflow is not setting the conversation data on the sms interactions.

    Flow.outboundContactListId Flow.conversationId Flow.outboundContactId

    trigger:

    { "id": "{triggerId}", "name": "{triggername}", "topicName": "v2.detail.events.conversation.{id}.outbound", "target": { "type": "Workflow", "id": "{workflowId}" }, "version": 3, "enabled": true, "matchCriteria": [ { "jsonPath": "outboundCampaignId", "operator": "Equal", "value": "{CampaignId}" } ], "selfUri": "/api/v2/processautomation/triggers/{TriggerId}" }


    Jason_Mathison | 2023-09-15 18:53:55 UTC | #2

    What tool in architect are you using to set the conversation data?


    system | 2023-10-15 18:54:42 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 21920