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  • 1.  Workflow set-up for disconnect of auto replies

    Posted 08-07-2023 23:47
    No replies, thread closed.

    I am very new to workflows for emails and am trying to achieve a disconnect of all auto replies that come through to our email queues. 

    I have set up in Inbound Email - Inbound auto-generated email handling to disconnect - though this is not working 100%. 

    We have then set up a disconnect Case in the workflow where if the subject contains Automatic Reply the email should disconnect, this is not working for us at all. 

    I am wondering if anyone can offer any assistance in to how we establish our workflows to always disconnect auto replies in to email workflows?

    Any insight would be appreciated. 

    Thanks :) 


    #ArchitectureandDesign

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    Jessica Blanck
    PICA Group
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  • 2.  RE: Workflow set-up for disconnect of auto replies

    Posted 08-08-2023 00:07
    No replies, thread closed.

    I thought I answered this last week.  You need to use a decision in the Email flow to check for Auto-replies using the Email.Message.autoGenerated information on the Email.  If true, disconnect.  If false, the send through queue.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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