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  • 1.  Workforce Engagement Management (WEM) Learning Paths

    GENESYS
    Posted 02-26-2024 11:27

    New Workforce Engagement Management (WEM) Learning Paths are now live on the Beyond website! Click Here to discover more. We would also love to hear from you – which WEM Discipline are you most interested in? Resource Management, Quality Assurance & Compliance or Employee Performance? Post below with your answer!


    #GenesysCloud

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    Melissa Talamonti-Clark
    Genesys Beyond, Product Manager
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  • 2.  RE: Workforce Engagement Management (WEM) Learning Paths

    GENESYS
    Posted 03-04-2024 13:38

    Has anyone explored the new WEM Learning Paths yet? #WEM #WorkforceManagement #WorkEngagementManagement  Which WEM Discipline are you most interested in? #ResourceManagement #EmployeePerformance #QualityAssuranceAndCompliance



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    Melissa Talamonti-Clark
    Genesys - Employees
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    Original Message


  • 3.  RE: Workforce Engagement Management (WEM) Learning Paths

    GENESYS
    Posted 03-21-2024 11:59

    Hi everyone, did you know that multiple WEM eLearning courses have been updated within the past two weeks? #SpeechandTextAnalytics #Tempo #QualityManagement #WFM #Configuration

    Please visit our Workforce Engagement Management (WEM) Learning Paths to see a full list of WEM courses or post below with any questions!  



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    Melissa Talamonti-Clark
    Genesys - Employees
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    Original Message


  • 4.  RE: Workforce Engagement Management (WEM) Learning Paths

    GENESYS
    Posted an hour ago

    A new eLearning on Genesys Cloud: Workforce Management - Service Goal Templates and Planning Groups Configuration is available on the Beyond Website. 

    Within this course, System and Business Administrators will learn how to create and configure planning groups in Workforce Management. To assist with scheduling, this course highlights how to combine interaction route paths, such as queues, channels, languages, and skill sets, with service goal templates. 



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    Melissa Talamonti-Clark
    Genesys - Employees
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    Original Message


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