Workforce Engagement Management

 View Only

Discussion Thread View
  • 1.  Workforce Management and Salesforce

    Posted 02-02-2023 16:10
    Using workforce management and Salesforce, I know that Agent Schedules are visible and accessible, but is there a way to submit time off requests?
    #WorkforceManagement

    ------------------------------
    Shelby Cronk
    ConvergeOne, Inc.
    ------------------------------


  • 2.  RE: Workforce Management and Salesforce

    GENESYS
    Posted 02-07-2023 08:55
    Hi Shelby,

    Today, you can only view your schedule and time off/shift trade requests (https://help.mypurecloud.com/articles/access-schedule-notifications/).  In order to submit shift trade/time off requests, today you need to the use the main app.



    ------------------------------
    Tracy
    Genesys
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources