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  • 1.  Workforce Management APP

    Posted 07-04-2020 04:29
    No replies, thread closed.
    Hi,

    This may all ready have been answered, is it on the roadmap for a WFM app where Agents can manage their time off remotely/review schedules?

    Thanks,

    Darren
    #Ask Me Anything (AMA)
    #Roadmap/NewFeatures
    #Unsure/Other

    ------------------------------
    Darren Leahy
    Wren Data Ltd
    ------------------------------


  • 2.  RE: Workforce Management APP

    Posted 07-05-2020 17:37
    No replies, thread closed.
    Native mobile app for Android and iOS devices is currently in development. Initially the features will be limited - i.e., agents will have the ability to view their schedules and submit/view time-off requests. You can read more details here: https://purecloud.ideas.aha.io/ideas/CLWFO-I-95

    ------------------------------
    Jay Langsford
    Senior Director, Workforce Optimization Engineering
    ------------------------------

    Original Message


  • 3.  RE: Workforce Management APP

    Posted 07-09-2020 03:47
    No replies, thread closed.
    Thanks for the update Jay.

    ------------------------------
    Darren Leahy
    Wren Data Ltd
    ------------------------------

    Original Message


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