I believe this update will be beneficial when implementing WFM, as client cases are much more complex than what was covered in the course. Thanks for the update.
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Luis Alberto Chavez Mendez
Field Application Engineer
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Original Message:
Sent: 10-21-2025 10:58
From: Melissa Talamonti-Clark
Subject: Workforce Management ILT Course Update
This update includes refreshed screenshots and content reflecting the new Fairness in Start Times and Weekends feature, as well as updates to Time-Off Request Management Unit settings for Fixed, Relative, and Notes. We've also added new sections on Activity Planner and Capacity Planning, along with a brand-new lab focused on Capacity Planning to give you more hands-on experience.
If you're interested in diving deeper into Capacity Planning, don't miss our recorded webinar on the topic.
#GenesysCloud
#Training
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Melissa Talamonti-Clark
Product Manager, Genesys Education
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