Yes, that's correct. Those would be very helpful for our workflow.
We also had a user internally mention how the button to copy the URL being removed and replaced with the conversation ID was a bit redundant, as it is available on the same page in the UI, so I echo what others have said here.
Pitney Bowes Inc.
Original Message:
Sent: 11-30-2023 09:06
From: Anik Dey
Subject: Workspace Tabs
Hi James,
Great feedback. To recap:
- You want to open new tabs in the background
- The original interaction list view needs to persist on the page that you're on, and not reload to page 1 in a multi-page list
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Anik Dey
Genesys - Employees
Original Message:
Sent: 11-30-2023 04:52
From: James Dunn
Subject: Workspace Tabs
My initial feedback is that I'm a little disappointed.
It's good that it opens tabs, but, the biggest two problems for me is that the original tab (the interactions list) still has to be "loaded" each time you switch back to it (which can be slow), but more crucially it doesn't store your place in a multi-page list.
So if you generate a list of interactions and navigate to page 5 of them to find a call, open the call and then switch back to the Interactions tab, you're back to page 1 of the list.
I had hoped this would solve that issue.
I'd also probably prefer it if the focus wasn't immediately switched to the new tab, or at least have some sort of "Open in background tab". It would help with the above issue too, if you need to open a sequence of interactions from "page 5" of the list you can at least open them all before the list reloads. Maybe this could be added to the contextual menu for each interaction (the three dots)?
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James Dunn
Pitney Bowes Inc.
Original Message:
Sent: 11-29-2023 09:43
From: Anik Dey
Subject: Workspace Tabs
The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.
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Anik Dey
Genesys - Employees
Original Message:
Sent: 11-15-2023 10:11
From: Anik Dey
Subject: Workspace Tabs
Hi Genesys Community members,
We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.
You can sign up using this link - Microsoft Forms
Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.
With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.
Before:
After:
Known Limitations:
You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.
Follow this thread to get updates on this upcoming feature, thank you.
#BetaAnnouncement
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Anik Dey
Genesys - Employees
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