Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

HI 

Is this different to the roadmap feature around tabbed interactions - as thought from the roadmap that this was due to deliver GA 29/11 but now moved currently showing as 13/12/23 - https://genesyscloud.ideas.aha.io/ideas/STA-I-45

Many thanks

Annabelle

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs will be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Looking forward to this option coming soon!

I noticed the interaction/conversation ID becomes the 'name/title' of the new tab and appears truncated. Whilst just having one or two interactions open should be fairly easy to manage, with a few open at a time may get confusing with just the ID in the tab.

Could the tab hovered over to to provide a little more context about the interaction (just to make it a little easier to know which one to switch to)?

i.e. ID - Media Type - Date
e.g. "11426712-bc51-475c-91a1-1a171d4cc20c - Email - Fri, Oct 13, 2023 3:11pm"

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Looks good

Can you open an interaction in a new tab without navigating to it instantly? So you could for example open 4 interactions, then go and look at each? Or do you have to keep switching back to the search, letting it load, then opening the next one etc

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

You won't have to keep switching back to search. You can load 4 interactions in 4 different tabs, and switch to the right interaction tab to directly load the interaction you want to view, although there is a slight loading delay.

Looks good

Can you open an interaction in a new tab without navigating to it instantly? So you could for example open 4 interactions, then go and look at each? Or do you have to keep switching back to the search, letting it load, then opening the next one etc

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

You won't have to keep switching back to search. You can load 4 interactions in 4 different tabs, and switch to the right interaction tab to directly load the interaction you want to view, although there is a slight loading delay.

Looks good

Can you open an interaction in a new tab without navigating to it instantly? So you could for example open 4 interactions, then go and look at each? Or do you have to keep switching back to the search, letting it load, then opening the next one etc

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Anik

Minor gripe about the enrollment form,

It is hurting my soul as a New Zealander to tick the country of Australia :P

Australasia or Asia-Pacific on the other hand are regions which New Zealand and Australia are both part of.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Sorry about that, the form is now updated.

Hi Anik

Minor gripe about the enrollment form,

It is hurting my soul as a New Zealander to tick the country of Australia :P

Australasia or Asia-Pacific on the other hand are regions which New Zealand and Australia are both part of.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

I have applied for the WorkSpace Beta but I have not heard anything back.  Has this been rolled out for Beta Testing?

Sorry about that, the form is now updated.

Hi Anik

Minor gripe about the enrollment form,

It is hurting my soul as a New Zealander to tick the country of Australia :P

Australasia or Asia-Pacific on the other hand are regions which New Zealand and Australia are both part of.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

We've noticed that the option to copy the interaction URL has been replaced with the option to copy the interaction ID. We wanted to know if it was possible to change this back. To me, it's redundant because you can already copy the interaction ID in the call Details window. The business gets far more use out of copying the URL than they do copying interaction ID. I can see why it was done this way, but not everyone is used to searching by filter.

If we aren't able to, does that mean it'll release like this anyways and the business will just need to adjust?

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

I agree we use copy the URL way more often. The only time we use the actual ID is when we are disconnecting hung interactions. 

We've noticed that the option to copy the interaction URL has been replaced with the option to copy the interaction ID. We wanted to know if it was possible to change this back. To me, it's redundant because you can already copy the interaction ID in the call Details window. The business gets far more use out of copying the URL than they do copying interaction ID. I can see why it was done this way, but not everyone is used to searching by filter.

If we aren't able to, does that mean it'll release like this anyways and the business will just need to adjust?

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

We've noticed that the option to copy the interaction URL has been replaced with the option to copy the interaction ID. We wanted to know if it was possible to change this back. To me, it's redundant because you can already copy the interaction ID in the call Details window. The business gets far more use out of copying the URL than they do copying interaction ID. I can see why it was done this way, but not everyone is used to searching by filter.

If we aren't able to, does that mean it'll release like this anyways and the business will just need to adjust?

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

My initial feedback is that I'm a little disappointed.

It's good that it opens tabs, but, the biggest two problems for me is that the original tab (the interactions list) still has to be "loaded" each time you switch back to it (which can be slow), but more crucially it doesn't store your place in a multi-page list.

So if you generate a list of interactions and navigate to page 5 of them to find a call, open the call and then switch back to the Interactions tab, you're back to page 1 of the list.

I had hoped this would solve that issue.

I'd also probably prefer it if the focus wasn't immediately switched to the new tab, or at least have some sort of "Open in background tab". It would help with the above issue too, if you need to open a sequence of interactions from "page 5" of the list you can at least open them all before the list reloads. Maybe this could be added to the contextual menu for each interaction (the three dots)?

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi James,

Great feedback. To recap:

• You want to open new tabs in the background 
• The original interaction list view needs to persist on the page that you're on, and not reload to page 1 in a multi-page list

My initial feedback is that I'm a little disappointed.

It's good that it opens tabs, but, the biggest two problems for me is that the original tab (the interactions list) still has to be "loaded" each time you switch back to it (which can be slow), but more crucially it doesn't store your place in a multi-page list.

So if you generate a list of interactions and navigate to page 5 of them to find a call, open the call and then switch back to the Interactions tab, you're back to page 1 of the list.

I had hoped this would solve that issue.

I'd also probably prefer it if the focus wasn't immediately switched to the new tab, or at least have some sort of "Open in background tab". It would help with the above issue too, if you need to open a sequence of interactions from "page 5" of the list you can at least open them all before the list reloads. Maybe this could be added to the contextual menu for each interaction (the three dots)?

The Beta for Workspace Tabs is now enabled for everyone who signed up with the link. Thank you.

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

@Anik Dey Has any of the requested enhancement in this thread made it to the GA release due out this week?

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

They are announced in this weeks coming soon. Should see Workspace Tabs by the end of the week.

https://help.mypurecloud.com/release-notes-home/features-coming-soon/

Genesys Cloud now opens the interaction detail page in a new tab in the analytics workspace. This feature allows users to easily transition between the interaction list view and the interaction detail view. This feature has no restriction by user or required user to access.

@Anik Dey Has any of the requested enhancement in this thread made it to the GA release due out this week?

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

@Anik Dey Has any of the requested enhancement in this thread made it to the GA release due out this week?

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Anton,

Yes, we reverted the copy button behavior to copy the interaction URL instead of the interaction ID, as requested by many here on the thread. Other updates and enhancements are queued up for a future release that will improve the overall workspace experience in H1, 2024.

@Anik Dey Has any of the requested enhancement in this thread made it to the GA release due out this week?

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------

Hi Anton,

Yes, we reverted the copy button behavior to copy the interaction URL instead of the interaction ID, as requested by many here on the thread. Other updates and enhancements are queued up for a future release that will improve the overall workspace experience in H1, 2024.

@Anik Dey Has any of the requested enhancement in this thread made it to the GA release due out this week?

Hi Genesys Community members,

We are looking to introduce workspace tabs in Dec 2023, which will open interactions as a new tab for better organization and more efficient multitasking.

You can sign up using this link - Microsoft Forms

Today when you open a new interaction from the interaction list or content search view, it will open the interaction in the same view, and the only way to go back to the list would be to click the interactions hyperlink in the top left corner or click the back button in the browser. This is inconvenient for those who spend a great deal of time going through multiple interaction transcripts.

With workspace tabs, you can conveniently transition between the interaction details page and content search without losing context or disrupting ongoing work on a particular interaction.

Before:

After:

Known Limitations:

You can open a maximum of 20 tabs, after which older tabs need to be closed to open new ones.

Follow this thread to get updates on this upcoming feature, thank you.

#BetaAnnouncement

------------------------------
Anik Dey
Genesys - Employees
------------------------------