Hey Gabriel.
Correct me if I'm wrong, but it seems that this rule, do two things that have the opposite outcomes.
First Schedule Callback, and then Mark number as Uncallable, If the number is uncallable, the Callback will not be placed, it will be rescheduled
But in the time that it should be dialed, the campaign will not dial it, and you will see the Wrap-up ININ-OUTBOUND-NUMBER-UNCALLABLE-SKIPPED
FYI, you can go to Campaign Diagnostic to see if the Callback has been rescheduled.
Best regards,
------------------------------
Shahar Leonard
Genesys Cloud Professional Certified
------------------------------
Original Message:
Sent: 08-26-2024 21:57
From: Gabriel Goncalves
Subject: Wrap-up - Call rules - Outbound
Hello everyone.
See if someone could help me.
I am using the Outbound campaign and I want to use the Call rules to do some actions.
Based on a specific wrap-up code I need to tag that number/contact to schedule a callback.
I've already created the rule, assigned the rule to the Campaign, assigned the wrap-up to the queue. In the contact list I can see that the rule is working (because I put another action like "tag number as uncallable"), but the callback feature does nothing.
Any thoughts around ?
Also, is there a way on Genesys to treat duplicates values ?
#Outbound
------------------------------
Gabriel Goncalves
Peter Warren Automotive Holdings Ltd
------------------------------