Hi Mike,
This capability is not supported in Genesys Cloud, except by Public APIs. For more details, see the related idea titled "Ability to change wrap-up code after the interaction is completed" on the a-ha site: https://genesyscloud.ideas.aha.io/ideas/UCC-I-731.
Thanks,
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Tatjana Knezevic
www.startelecom.cloudhttps://www.linkedin.com/company/star-telecom-www-startelecom-ca-/------------------------------
Original Message:
Sent: 06-10-2024 13:08
From: Mike Shepard
Subject: Wrap Up Code entry after the interaction has timed out
Is there a means available within Genesys Cloud to enter a Wrap Up Code on an interaction that timed out before a wrap up was selected? When we were still using On Premise, we had the ability to go back and enter a wrap up code on interactions where we missed entering a code before the after call work timed out. Wanting to see if that capability exists in Cloud.
Thank you!
#Unsure/Other
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Mike Shepard
First Source Federal Credit Union
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