Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Wrap up code scroll bar

    Posted 02-04-2024 17:56
    No replies, thread closed.

    Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

    Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.


    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Anton Vroon
    ------------------------------


  • 2.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:23
    Edited by Jeff Hoogkamer 02-04-2024 18:32
    No replies, thread closed.

    Just came here to look to see if anyone else had the issue - as staff just reported this morning the scroll bar was missing.

    It was still present on my Genesys Cloud desktop interface as I had been ignoring the 'new version is available' message - and as soon as I refreshed the scroll bar disappeared.

    We've logged a ticket with our partner to get it investigated, so seems like it's not just us :) We are in APSE2 region.


    ------------------------------
    Jeff
    ------------------------------



  • 3.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:25
    No replies, thread closed.

    Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 4.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:30
    No replies, thread closed.

    Is there some fine print in the release notes I missed?

    I thought there was a hard rule around notifying for any agent facing UI changes...



    ------------------------------
    Anton Vroon
    ------------------------------



  • 5.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:35
    Edited by Jeff Hoogkamer 02-04-2024 18:36
    No replies, thread closed.

    Just got the status page notification - View full incident details




    ------------------------------
    Jeff
    ------------------------------



  • 6.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:38
    No replies, thread closed.

    no comment ;)



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 7.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:39
    No replies, thread closed.

    not sure if bug or works as designed - Futurama Fry - quickmeme



    ------------------------------
    Jeff
    ------------------------------



  • 8.  RE: Wrap up code scroll bar

    Posted 02-04-2024 18:43
    No replies, thread closed.

    haha.

    My money is something in the transfer changes and prepping for the UI update for that caused this unintentionally.



    ------------------------------
    Anton Vroon
    ------------------------------



  • 9.  RE: Wrap up code scroll bar

    Posted 02-05-2024 09:07
    No replies, thread closed.

    Yup Same issue here in Tokyo region. Still not resolved yet as of now.



    ------------------------------
    KIM KIEN BONG
    NTT MSC Sdn. Bhd.
    ------------------------------



  • 10.  RE: Wrap up code scroll bar
    Best Answer

    Posted 02-05-2024 09:22
    Edited by Cameron Tomlin 07-11-2024 11:05
    No replies, thread closed.

    Kim, please ensure you've refreshed the client. You should be on version 10.194.0+3-release of the application.

    EDIT: Following this report we've confirmed that the issue has been addressed in all regions. Kim, if you still have an issue after refreshing and confirming the appropriate version is loaded please raise an issue with the Care organization.



    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------