Genesys Cloud - Main

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

#Omni-ChannelDesktop/UserInterface

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Anton Vroon
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Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

Is there some fine print in the release notes I missed?

I thought there was a hard rule around notifying for any agent facing UI changes...

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Anton Vroon

Original Message:
Sent: 02-04-2024 18:25
From: Vaun McCarthy
Subject: Wrap up code scroll bar

Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.

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Vaun McCarthy

Original Message:
Sent: 02-04-2024 17:55
From: Anton Vroon
Subject: Wrap up code scroll bar

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

#Omni-ChannelDesktop/UserInterface

------------------------------
Anton Vroon
------------------------------

Is there some fine print in the release notes I missed?

I thought there was a hard rule around notifying for any agent facing UI changes...

Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

no comment ;)

Is there some fine print in the release notes I missed?

I thought there was a hard rule around notifying for any agent facing UI changes...

Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

no comment ;)

Is there some fine print in the release notes I missed?

I thought there was a hard rule around notifying for any agent facing UI changes...

Yep all got the same issue here Anton and Jeff.  Got our case raised to Genesys.

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

Yup Same issue here in Tokyo region. Still not resolved yet as of now.

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KIM KIEN BONG
NTT MSC Sdn. Bhd.

Original Message:
Sent: 02-04-2024 17:55
From: Anton Vroon
Subject: Wrap up code scroll bar

Now maybe we are misremembering it, and maybe this team has too many wrap up codes, but that aside...

Has the scroll bar on wrap up codes disappeared? Staff can still search and find the missing wrap ups, but no scroll bar. I don't remember seeing a release about it, and the way staff are reacting they are sure there use to be one.

#Omni-ChannelDesktop/UserInterface

------------------------------
Anton Vroon
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