To be clear, I mean being able to select multiple agents (like a team) and then dividing up by those individuals. Not having to do it one user at a time.
Or by wrap-up code and showing the individuals who used it. E.g. Show me what people chose "other" yesterday and how often they each did.
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Chad Blanton
North American Bancard
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Original Message:
Sent: 09-08-2023 07:11
From: Chad Blanton
Subject: Wrap-up codes by Agent?
We cannot figure out how to display a report that shows wrap-up codes by agent. Meaning sorted by agent and for each person it shows the wrap-up codes they used for that time period. Are we missing something simple or is this really, really useful report that was available in other products not available in Genesys Cloud?
#Reporting/Analytics
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Chad Blanton
North American Bancard
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