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Wrap-up Codes for inbound or Outbound Calls

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  • 1.  Wrap-up Codes for inbound or Outbound Calls

    Posted 05-17-2018 09:49
    No replies, thread closed.

    Hi everyone,

    I have a question related to wrap-up codes configuration.

    For each queue, is it possible to configure unique wrap-up codes for inbound and others for outbound?

    Thank you in advance.

    Best regards,
    Ana Laia



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    Ana Laia
    ACCENTURE CONSULTORES DE GESTAO SA
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