Genesys Cloud - Main

 View Only


Discussion Thread View
  Thread closed by the administrator, not accepting new replies.

  • 1.  Wrap up Not shown in Interactions

    Posted 03-27-2024 05:22
    No replies, thread closed.

    We have a problem with one of our customers where the wrap-up code is not displaying on the interaction view page, so we filed a case with Genesys, and Genesys responded that it is a bug and that a fix will be released, but no ETA was provided. It has been months and we have not received a good response from Genesys.


    #Reporting/Analytics

    ------------------------------
    Waiz Ahmed
    Connect Managed Services (UK) Limited
    ------------------------------


  • 2.  RE: Wrap up Not shown in Interactions

    Posted 03-27-2024 06:51
    No replies, thread closed.

    Hi Genesys team  We have been advised that this is a bug and that a release is due. Do we know when and at what stage this is currently at please? 



    ------------------------------
    Bill Gleeson
    Connect Managed Services (UK) Limited
    ------------------------------

    Original Message


  • 3.  RE: Wrap up Not shown in Interactions
    Best Answer

    GENESYS
    Posted 10 days ago
    No replies, thread closed.

     The fix for this issue was deployed in mid April and the issue is now resolved. 



    ------------------------------
    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources