The fix for this issue was deployed in mid April and the issue is now resolved.
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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 03-27-2024 06:50
From: Bill Gleeson
Subject: Wrap up Not shown in Interactions
Hi Genesys team We have been advised that this is a bug and that a release is due. Do we know when and at what stage this is currently at please?
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Bill Gleeson
Connect Managed Services (UK) Limited
Original Message:
Sent: 03-27-2024 05:21
From: Waiz Ahmed
Subject: Wrap up Not shown in Interactions
We have a problem with one of our customers where the wrap-up code is not displaying on the interaction view page, so we filed a case with Genesys, and Genesys responded that it is a bug and that a fix will be released, but no ETA was provided. It has been months and we have not received a good response from Genesys.
#Reporting/Analytics
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Waiz Ahmed
Connect Managed Services (UK) Limited
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