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  • 1.  Wrap up Not shown in Interactions

    Posted 03-27-2024 05:22
    No replies, thread closed.

    We have a problem with one of our customers where the wrap-up code is not displaying on the interaction view page, so we filed a case with Genesys, and Genesys responded that it is a bug and that a fix will be released, but no ETA was provided. It has been months and we have not received a good response from Genesys.


    #Reporting/Analytics

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    Waiz Ahmed
    Connect Managed Services (UK) Limited
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  • 2.  RE: Wrap up Not shown in Interactions

    Posted 03-27-2024 06:51
    No replies, thread closed.

    Hi Genesys team  We have been advised that this is a bug and that a release is due. Do we know when and at what stage this is currently at please? 



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    Bill Gleeson
    Connect Managed Services (UK) Limited
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    Original Message


  • 3.  RE: Wrap up Not shown in Interactions
    Best Answer

    GENESYS
    Posted 3 days ago
    No replies, thread closed.

     The fix for this issue was deployed in mid April and the issue is now resolved. 



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    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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