We have a problem with one of our customers where the wrap-up code is not displaying on the interaction view page, so we filed a case with Genesys, and Genesys responded that it is a bug and that a fix will be released, but no ETA was provided. It has been months and we have not received a good response from Genesys.
#Reporting/Analytics------------------------------
Waiz Ahmed
Connect Managed Services (UK) Limited
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