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  • 1.  Wrap-Up Performance Summary view

    Posted 04-18-2023 17:56
    No replies, thread closed.

    Hi Folks,

    Does anyone know if there is a way to run a report by queues instead of wrap-up names in the performance workspace tab?


    #Reporting/Analytics

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    Sal Barba
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  • 2.  RE: Wrap-Up Performance Summary view

    Posted 04-19-2023 14:53
    No replies, thread closed.

    @Sal Barba - this feature is currently in beta. With this feature, you can select multiple queues, view them as group and select the "wrap-up" tab for seeing the wrap-up performance detail (as shown below). We are targeting early May for making this feature generally available, If you are interested in getting the beta enabled for your organization, please let me know.



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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    Original Message


  • 3.  RE: Wrap-Up Performance Summary view

    Posted 04-21-2023 18:00
    No replies, thread closed.

    Nikhil, is this something that we can sign up for or that you might have date of release for? This is very exciting!



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    Shelby Cronk
    ConvergeOne, Inc.
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    Original Message


  • 4.  RE: Wrap-Up Performance Summary view

    Posted 07-30-2024 23:17
    Edited by Aparna Peri 07-30-2024 23:56
    No replies, thread closed.

    Hi @Nikhil Ponnam/ Community,

    I would like to export the wrap up summary report with only the wrap up code name and the number handled (with out the Queue Name column, just the highlighted rows in the below image).

    Is it possible to export the report showing only the summary of number of wrap up codes handled ? Currently the export includes the break down of the wrap up code for each queue below the summary row.



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    Best regards,
    Aparna
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    Original Message


  • 5.  RE: Wrap-Up Performance Summary view

    Posted 07-31-2024 10:28
    No replies, thread closed.

    @Nikhil Ponnam That's great news! I'm interested in the beta.



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    Sal Barba
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    Original Message


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