From the resource center:
- Genesys Cloud does not limit the number of wrap-up codes you can create in an organization.
- Genesys Cloud does not limit the number of wrap-up codes you can assign to a queue.
- You cannot create a duplicate wrap-up code name. Each wrap-up code name must be unique.
One thing I found that if you delete a wrap-up code, it will show up in reporting, but you can't filter on it. You can change names all you want as well.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 09-06-2022 05:13
From: Brendan Binns
Subject: Wrap up code limit
Hi
I would like to know what the limit is on the number off Wrap up codes you can create.
Regards
Brendan
#PlatformAdministration
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Brendan Binns
Business Connexion (Pty) Ltd
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