A user reported that there noticing the alert pop up for calls in the bottom right disappearing too fast after it appears and said the notification would stay there until they stop hearing the call ring. Is there a way to prolong the notification? I assume perhaps adjusting the user own timeout would help or there nothing that can be done to prolong the pop up to stay showing until the call is answered?

#Omni-ChannelDesktop/UserInterface
#Unsure/Other

------------------------------
NA
------------------------------

Darn good idea!  I am surprised no one has suggested this sooner.  I added this idea for you:  Have timer for how long notifications | Genesys Cloud Ideas Portal (aha.io)

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 04-25-2024 15:41
From: Jason Tran
Subject: "You have alerting interactions" notification pop up fading out too fast

A user reported that there noticing the alert pop up for calls in the bottom right disappearing too fast after it appears and said the notification would stay there until they stop hearing the call ring. Is there a way to prolong the notification? I assume perhaps adjusting the user own timeout would help or there nothing that can be done to prolong the pop up to stay showing until the call is answered?

#Omni-ChannelDesktop/UserInterface
#Unsure/Other

------------------------------
NA
------------------------------