Genesys Cloud - Main

In this video @Hiroyuki Sato talks about the 2024 Genesys CIDR expansion and firewall requirements notification. 

Genesys purchased an additional /18 CIDR block of IP addresses for Genesys Cloud public-facing media services. These addresses supplement existing regions and cover growth in future regions. This announcement serves notice that customers must configure their firewalls to allow access to the new CIDR IP addresses now. This action ensures that the organization is ready for the cutover to the new CIDR ranges on the effective date.

1. The new range is (136.245.64.0/18)
2. On the effective date, Genesys Cloud’s media services will also fully migrate Africa (Cape Town), and Asia Pacific (Jakarta) to the Genesys-owned CIDR addresses. Genesys Cloud’s cloud media services will be fully migrated to Genesys-owned CIDR ranges in all supported regions. For more information, see Cloud media services CIDR IP address range.
3. On the effective date, Genesys Cloud will also expand the Media RTP port range from udp/16384-32768 to udp/16384-65535.
4. Genesys will also move all Force TURN services from its current static IP address to Genesys owned CIDR addresses.

Links:

• https://help.mypurecloud.com/articles/2024-genesys-cidr-expansion-commercial/
• https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services/

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