Genesys Cloud - Main

In this video @Mark Bernardo talks about the new functionality with Access and promote external contacts directly within Architect

Flow authors can now use a built-in variable to reference externalContactId in Architect flows without needing custom data actions. A new native action also allows promoting an ephemeral or identified contact to a curated external contact directly within the flow. These enhancements help streamline contact handling and expand native support for external contact operations in Architect.

Release Notes: https://help.mypurecloud.com/releasenote/july-28-2025

#TAMStudios #Architech #ExternalContacts #FeatureReview

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