Genesys Cloud - Main

In this video @Stalin Singh shows us how to add or remove individuals from automatic development and feedback modules assignment.

Administrators can now manage automatic assignments for development and feedback modules at the individual level, even if those individuals do not have access to groups or ACD skills. This feature makes it easier to manage individuals from group-level training assignments without requiring additional permissions. With this new capability, administrators can adjust assignments directly from the Module Assign view or the Agent Development view, ensuring training remains relevant to each individual’s current responsibilities.

Read more:

• Assign a development and feedback module
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/march-31-2025/

#TAMStudios #FeatureReview #WEM #development&feedback