Genesys Cloud - Main

In this video @Stalin Singh talks about additional voice transcription accuracy improvements for Japanese. 

Genesys Cloud improved voice transcription accuracy for Japanese (ja-JP). This improvement adds the ability to automatically boost the recognition of specific words and phrases through topic configuration. For more information, see Understand program, topics and phrases. 

Release Notes: https://help.mypurecloud.com/releasenote/august-16-2023/

#TAMStudios #FeatureReview #AdditionalLanguage #VoiceTranscription