Genesys Cloud - Main

In this video, @Christopher Visick discusses a new feature "Adherence widget available in the Activity view"

Agents can now view their adherence in the new adherence widget within the Activity view. The widget displays each agent’s scheduled, actual, and exception details for the day, helping them stay informed about their adherence performance and daily targets. Agents can also access their adherence information from the schedule screen to review adherence details for today and previous days.

Release notes: https://help.mypurecloud.com/releasenote/november-17-2025/

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