Genesys Cloud - Main

In this video , @Guru Prasadh Jeevan Rao talks about Agent Copilot summary analytics access via API.

Administrators can now use the Agent Copilot Summary Analytics API to track the number of generated summaries and identify any that failed to generate for Agent Assist and Agent Copilot. This feature helps improve monitoring and troubleshooting by providing visibility into summary performance.

Release Notes : https://help.mypurecloud.com/releasenote/february-10-2025/

#TAMStudios #Copilot #Reporting/Analytics #API