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Agent script enhancements 

09-16-2025 21:25

In this video , @Guru Prasadh Jeevan Rao talks about how script designers can now embed one script page within another, evaluate Boolean expressions with a new custom action, and control component visibility using dynamic expressions. Designers can also style button text, adjusting font size, family, and style, and label individual interface components for easier identification. Script design now includes breadcrumbs that improve navigation in complex scripts. The script editor now includes Add step and Add action buttons for quicker configuration, along with a new multi-select drop-down that displays selected property types. Administrators can now replace or export a script directly from the Edit menu and set a default starting page for scripts. 

Release Notes: https://help.mypurecloud.com/releasenote/august-11-2025/

Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#TAMStudios #Scripts


#DigitalChannels
#Implementation
#Omni-ChannelDesktop/UserInterface

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