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AppFoundry Product Review Series - Esp. 04 – Genesys Customer Insights - Part 2

04-18-2023 21:03

Guru Prasadh Jeevan Rao

In the second part of the two parts presentation, Rebecca & Chris gives a walkthrough of the generated report of Customer insights Appfoundry app and how to infer the data to make informed decisions

AppFoundry Link - https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/9abebb69-bcc3-43a2-ab75-405a968b52f5

Customer Insights provides a set of data about how your Genesys Cloud CX organization is being used.

In the Part 2 of the Customer insights video, a solid overview of the generated report is given. This covers various sections for the organization usages of Scripting, Integrations, Omnichannel routing, Outbound Campaigns, Outbound dialing, Reporting and Analytics & Security and compliance.

Presenter: @Rebecca Harper @Christopher Visick

#TAMStudios #AppFoundry

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