Genesys Cloud - Main

In this video , @Rebecca Harper talks about how flow authors can now use custom digital time slot selection in Architect digital bot flows. This feature enables bot authors to present customers with a list of available appointment times during open and web messaging interactions. Flow authors can predefine time options using customer-provided DateTime values, or dynamically retrieve them from third-party calendar providers through Call Data Actions. Each calendar event can also include location details to enhance clarity for customers.

Release Notes : https://help.mypurecloud.com/releasenote/june-23-2025/

#TAMStudios #ConversationalAI(Bots,AgentAssist,etc.) #DigitalBots

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