Genesys Cloud - Main

In this video @Santosh Bhandari talks about Audit SAML authentications. 

SAML authentication attempts are now recorded in audit logs to help with troubleshooting and security analysis. Previously audit logs only recorded authentication attempts for native Genesys Cloud login attempts. This change ensures logging consistency for both native and SAML authentications. As in the case of native authentications, SAML authentication failures can be viewed via Audit Viewer, which uses the Real Time API, whereas successful SAML authentications can be viewed through the API interface (which is configured for Async API). The Action Catalog in the Developer Center has been updated to include the associated entity and action details. No additional action is required to obtain these events.

Read more:

• Action Catalog
• Aha! idea

Release Notes: https://help.mypurecloud.com/releasenote/july-7-2025/

#TAMStudios #FeatureReview #SAMLServiceProvider #AuditTrail

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