Genesys Cloud - Main

In this video , @Kumar Sanjeevi talks about how administrators can now configure auto answer settings at the queue level for voice interactions. With this update, administrators can enable auto answer for specific queues, such as outbound campaigns, while keeping it disabled for inbound queues. Previously, auto answer could only be enabled at the agent level, applying the setting universally to all interactions. This feature helps ensure that agents receive necessary script information before connecting with a customer and provides agents greater flexibility in managing inbound and outbound calls. 

Release Notes : https://help.mypurecloud.com/releasenote/february-10-2025/

#TAMStudios #ACDQueues #Autoanswer