Genesys Cloud - Main

In this video, @Rebecca Harper discusses a new feature "Auto-assign Agent Copilot to licensed queue members"

Administrators can now enable auto-assignment for Agent Copilot and Agent Assist on queues. When auto-assignment is turned on, the system automatically assigns Agent Copilot to both new and existing queue members who hold an Agent Copilot license. This update helps reduce administrative work by removing the need for manual assignment each time an eligible agent joins a queue with Agent Copilot enabled. It also helps ensure that agents are consistently matched with Agent Copilot where applicable, improving efficiency and setup time.

Release notes: https://help.mypurecloud.com/releasenote/september-15-2025/

#TAMStudios #FeatureReview #AgentCoPilot